We have removed our clinic from Google Maps.
Google reviews are often malicious, and about half of them are written by competitors.
Many reviews are posted by people who complain about everything or by those who are too cowardly to say things directly and instead write anonymous, hostile comments.
This kind of behavior is rarely seen in other countries.
We were disappointed by the negativity and hostility in Japan, so we decided to delete our listing.

For example, a person who smoked in a non-smoking facility may leave a one-star review.
Even if we contact Google, such reviews cannot be removed.
It is almost impossible to reach Google by phone.
Most responses are handled mechanically by AI.

In addition, there are many companies that offer paid services to increase Google review ratings to five stars.
If a new clinic has unusually high ratings, there is a possibility that such services are being used.